My.T-Mobile has transitioned to Mim.T-Mobile. This new site is dead. Cannot access any info.

February 16, 2014, 9:30 pm

≫ Next: HOW TO BYPASS WEB CONNECT MANAGER AND DISCONNECTS , SLOW SPEEDS

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Tried to log on to My.T-Mobile.com today and was automatically directed to the new site, Mim.T-Mobile.com.

 

This new site is almost totally dead.  I am presented with the type of Data Plan I have purchased (2 Month Pass 4G - 3.5 GB), the amount fo Data I have used so far, and the Billing Period.

 

There ar four "clickable" links:

 

(1) Add/Change Data Plan

(2) Cancel Plan

(3) Edit User & Payment Information

(4) View Data Plan Purchase History

 

None of the links work.  They are all dead.

There are absolutely no other "clickable" links of any kind on this page.  I can not go to any other page on the T-Mobile website, I can not log out, I can not do anything.

 

I can not manage any aspects of my account from this page.

 

This new page is totally worthless.  This same page appeared about a month ago, a few days before my last Data Pass expired.  I had to resort to calling customer service to try and get some answers, but they were no help at all.  They said that when my Data Pass expires I would have to purchase a new Pass by telephone.  My response was that here in the 21st Century, I should not have to resort to a 19th Century device, the telephone, in order to activate a 21st Century device, Mobile Broadband Internet.

 

This dead web page seems to be an ongoing problem with T-Mobile.  If it is not fixed by the time I need to renew my Data Pass in about a month, I will NOT be renewing my Mobile Broadband service with T-Mobile.  This account should be able to be managed via the Internet, not by telephone.  I will give my Mobile Broadband business to one of T-Mobile's competitors.

 

I am sure I am not alone in this attitude.

 

It looks like T-Mobile didn't test this page before releasing it to the public.  Please, please, please give us back the old My.T-Mobile web pages.

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HOW TO BYPASS WEB CONNECT MANAGER AND DISCONNECTS , SLOW SPEEDS

September 15, 2011, 7:12 pm

≫ Next: Error: "Corruption has been detected in feature manager setting, Backup has been loaded"

≪ Previous: My.T-Mobile has transitioned to Mim.T-Mobile. This new site is dead. Cannot access any info.

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WHAT YOU DO IS CREATE A MANUAL CONNECTION. CREATE A CONNECTION USING DIAL UP.  DIALING NUMBER WILL BE *9***1#  NAME WILL BE epc.tmobile.com LEAVE PASSWORD BLANK. THIS WILL BYPASS WEB CONNECT MANAGER YOU WONT EVEN HAVE TO OPEN IT ANYMORE. THE PROBLEM ISNT THE STICKS THEMSELVES ITS THE WEB CONNECT SOFTWARE. WHEN I FIRST GOT MY STICK....WELL LETS JUST SAY IT WAS SLOWER THAN MOLASSES AND DISCONNECT 20 PLUS TIMES A DAY. SINCE I CREATED MANUAL CONNECTIONS NO PROBS WHAT SO EVER.

Error: "Corruption has been detected in feature manager setting, Backup has been loaded"

September 18, 2013, 9:42 am

≫ Next: Rocket 3.0 Error 635

≪ Previous: HOW TO BYPASS WEB CONNECT MANAGER AND DISCONNECTS , SLOW SPEEDS

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For T-Mobile Webconnect Manager and Blue Screen error related to the device.

" Corruption has been detected in feature manager setting, Backup has been loaded "

Step 1:
a. Click Start and then Click Computer.
b. Click on the Organize button.
c. Click on View and check Show Hidden Files and Folders .
d. Also uncheck Hide extensions for known file types and Hide protected operating system files.
e. Now, browse to the following directory:
C:\Program Data\t-mobile\Communcation Manager (or Webconnect Manager)\
f. Delete the files featuremanager.xml.rc4 and featuremanagerBackup.xml.RC4.

Step 2:

Uninstall and Reinstall Web connect Manager and check if it resolves the issue.

If the problem persists, then please get in touch with T-Mobile support for further assistance.

Rocket 3.0 Error 635

August 16, 2012, 10:59 am

≫ Next: Error 635: There was an unknown issue.

≪ Previous: Error: "Corruption has been detected in feature manager setting, Backup has been loaded"

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Hello,

 

I have a Rocket 3.0 USB stick that gives me an Error 635 every time I click "Connect" in webConnect Manager v 2.06.

 

I looked through these topics and did a search, but didn't find anything about this error.

 

Has anyone seen this or been able to fix this?

Error 635: There was an unknown issue.

December 16, 2012, 11:14 am

≫ Next: LTE laptop stick

≪ Previous: Rocket 3.0 Error 635

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Windows 7 home premium 64bit

 

T-Mobile webconnect manager when attempting to connect it reports error 635: There is an unknown error. Does anyone know what the issue could be? I have researched this and could not find very much. Also I noticed in the webconnect manager Mobile info for broadband does not display the serial numbert or phone number for the device. Is this by design?

LTE laptop stick

July 5, 2013, 9:51 am

≫ Next: Web connect manager

≪ Previous: Error 635: There was an unknown issue.

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Are there any plans for an LTE USB stick? I'm not interested in the wifi hotspot.

 

Or will another carrier's (unlocked) LTE stick work? There is one report that the AT&T Momentum works on T-Mobile's LTE band.

Web connect manager

October 2, 2013, 9:09 am

≫ Next: Prepaid Data Message Blocking

≪ Previous: LTE laptop stick

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I like to know if their is a way to use the laptop stick by it self with out the use of connection manager

 

..... thanks, mike

Prepaid Data Message Blocking

February 8, 2014, 4:32 am

≫ Next: Brand new Rocket 2.0 not working with Windows 7

≪ Previous: Web connect manager

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I have a prepaid data plan for a Jet USB modem. I have not use it for a while and recently added a 1 week 1GB pass. Works fine, but now I cannot send or receive text messages like I used to. If I try to send a text from my phone a get a reply saying "Message Blocking is active". I do get short messages from TMobile to the device saying I have added a money, and a plan, etc.

 

There are no options in my Tmobile to undo this. How do I get this off?

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Brand new Rocket 2.0 not working with Windows 7

December 3, 2012, 10:53 pm

≫ Next: Can't get Jet 2.0 to connect to T-Mobile network

≪ Previous: Prepaid Data Message Blocking

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I have Windows 7 64-bit and I just bought a Rocket 2.0 laptop stick. It doesn't work.

 

When I run connection manager it says "Checking the SIM". It never gets past that.

 

About half the time it doesn't even get that far -- it crashes with a message saying "Exception error occurs, please re-run the program!"

 

Is this fixable or should I return the device? I don't want to waste a lot of time on it.

 

I've checked to make sure I'm running the latest version

Can't get Jet 2.0 to connect to T-Mobile network

September 25, 2012, 11:59 pm

≫ Next: T Mobile Rocket 3.0 4G Laptop Stick Use

≪ Previous: Brand new Rocket 2.0 not working with Windows 7

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I have a T-Mobile Jet 2.0 Laptop Stick (says model Huawei UMG366 inside).  I have tried the last two days to get this modem to work.  I have tried it with my MacBook Pro, with Windows XP in Parallels, and with an HP Envy running Windows 7.  I have tried this in various areas that have good coverage.  I have updated the modem and Webconnect Manager to 2.06.  I've restarted my computer about 20 times and have restarted my Mac in 32-bit mode.  I am fairly computer literate but not an expert. 

 

It's my understanding that the modem should connect to the T-Mobile network, and after that, I will be able to enter my activation code, SIM card number, IMEI number, and then pay for some time and data.  Maybe I am wrong, because all the error messages seem to point to the fact that the modem is connecting, but that the remote network (the T-Mobile network) is not accepting the connection. 

 

I've had various error messages as follows:

 

error 770: the remote computer rejected the connection attempt

error 635: there wa an unknown error (in Windows XP)

error: the remote computer rejected the connection attempt

 

your connection has been lost and numerous reconnection attempts have failed

Your connection was unexpectedly lost and reconnection attempts have failed.\

 

Windows 7 operating system let me try to connect the modem without using the WebConnect manager and gave me the following error message: network is rejecting login, is not accepting connections

 

 

I hope that someone can help -- thanks. 

 

A very frustrated and disappointed user. 

T Mobile Rocket 3.0 4G Laptop Stick Use

March 5, 2014, 3:56 pm

≫ Next: Rocket

≪ Previous: Can't get Jet 2.0 to connect to T-Mobile network

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Can I use the T Mobile Rocket 3.0 4G Laptop Stick both on my laptop away from home and on my pc at home for my regular home internet connection?

Rocket

March 20, 2014, 3:14 am

≫ Next: Webconnect Jet

≪ Previous: T Mobile Rocket 3.0 4G Laptop Stick Use

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How do you turn off the parental settings? The webpages are going to a clear screen when searching for sweepstakes results!!!

Webconnect Jet

July 25, 2011, 5:25 pm

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≪ Previous: Rocket

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Name: Webconnect Jet

Model: UMG1691

Manufacture : Huawei Technologies

os: Windows 7 Home Premium, 64-bit

Installed Memory: 2.00 GB (1.75 usable)

Computer Model: Presario CQ61 Notebook PC

Software : T-Mobile webConnect Manager   Version: 2.04.0030.0

 

When driving around in my car I get a lot of disconnects. Now I have to pull

 

over and re connect and wait. This is inconvenient. Now, is there a way to

 

have the software reconnect on its own everytime I get a disconnect? This

 

should be a basic feature, no???

USB Stick with a router question

December 29, 2011, 4:59 pm

≫ Next: Webconnect Jet

≪ Previous: Webconnect Jet

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I use a JET laptop stick and it only works well in one room in the house. Can I somehow use a wireless router placed in the one room that will transmit a signal to the rest of the house ? Any help would be great.

Webconnect Jet

July 25, 2011, 5:25 pm

≫ Next: Error 635: There was an unknown issue.

≪ Previous: USB Stick with a router question

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Name: Webconnect Jet

Model: UMG1691

Manufacture : Huawei Technologies

os: Windows 7 Home Premium, 64-bit

Installed Memory: 2.00 GB (1.75 usable)

Computer Model: Presario CQ61 Notebook PC

Software : T-Mobile webConnect Manager   Version: 2.04.0030.0

 

When driving around in my car I get a lot of disconnects. Now I have to pull

 

over and re connect and wait. This is inconvenient. Now, is there a way to

 

have the software reconnect on its own everytime I get a disconnect? This

 

should be a basic feature, no???

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Error 635: There was an unknown issue.

December 16, 2012, 11:14 am

≫ Next: Wrong firmware on T Mobile Rocket 4G

≪ Previous: Webconnect Jet

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Windows 7 home premium 64bit

 

T-Mobile webconnect manager when attempting to connect it reports error 635: There is an unknown error. Does anyone know what the issue could be? I have researched this and could not find very much. Also I noticed in the webconnect manager Mobile info for broadband does not display the serial numbert or phone number for the device. Is this by design?

Wrong firmware on T Mobile Rocket 4G

December 22, 2011, 2:35 pm

≫ Next: Error 635: There was an unknown issue.

≪ Previous: Error 635: There was an unknown issue.

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I purchased the T Mobile Rocket 4G prepaid MF 591 03/11 and was having trouble with the device working with equipment (cradlepoint ctr35) that supported my model usb stick.

 

I attempted to upgrade the firmware in accordance with T Mobile's instructions and received error message saying wrong firmware for device.  I decided to go down the list of firmware downloads and discoved T Mobile Rocket 2.0 firmware is the only compatible update for my device.

 

Hence, the wrong firmware was loaded on my device from the get-go. 

 

Can T Mobile manually install the proper firmware for my T Mobile Rocket 4G device or can I exchange the device for a working model, which I supposedly purchased in the first place?

Error 635: There was an unknown issue.

December 16, 2012, 11:14 am

≫ Next: Rocket 4G ZTE MF683 - Config info?

≪ Previous: Wrong firmware on T Mobile Rocket 4G

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Windows 7 home premium 64bit

 

T-Mobile webconnect manager when attempting to connect it reports error 635: There is an unknown error. Does anyone know what the issue could be? I have researched this and could not find very much. Also I noticed in the webconnect manager Mobile info for broadband does not display the serial numbert or phone number for the device. Is this by design?

Rocket 4G ZTE MF683 - Config info?

May 11, 2013, 3:28 pm

≫ Next: Prepaid Data Message Blocking

≪ Previous: Error 635: There was an unknown issue.

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I read elsewhere that someone suggested setting CONNECTION...PHONE #   *99***1#   APN as epc.tmobile.com.   Is this universal for all USB sticks from T-Mobile or is it stick specific?   I am on the pay as you go, broadband data plan.   Thank you.

Prepaid Data Message Blocking

February 8, 2014, 4:32 am

≫ Next: My.T-Mobile has transitioned to Mim.T-Mobile. This new site is dead. Cannot access any info.

≪ Previous: Rocket 4G ZTE MF683 - Config info?

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I have a prepaid data plan for a Jet USB modem. I have not use it for a while and recently added a 1 week 1GB pass. Works fine, but now I cannot send or receive text messages like I used to. If I try to send a text from my phone a get a reply saying "Message Blocking is active". I do get short messages from TMobile to the device saying I have added a money, and a plan, etc.

 

There are no options in my Tmobile to undo this. How do I get this off?