I have a prepaid data plan for a Jet USB modem. I have not use it for a while and recently added a 1 week 1GB pass. Works fine, but now I cannot send or receive text messages like I used to. If I try to send a text from my phone a get a reply saying "Message Blocking is active". I do get short messages from TMobile to the device saying I have added a money, and a plan, etc.
There are no options in my Tmobile to undo this. How do I get this off?
Issue:
I want to use an unlocked Huawei E3277 USB modem with T-Mobile, and I need information about what T-Mobile "web connect" software to use, and how to configure it to be used with this modem.
Details:
I frequently travel overseas, and I need the ability to use a GSM-type USB Broadband dongle for internet connectivity. I use T-Mobile when here in the U.S. and other providers when overseas, (depending on where I am), to eliminate hideously expensive roaming charges.
I have been using a Huawei E173 3G modem with both T-Mobile, (in the U.S.), and Megafon, (in Russia), so far. However I wanted to upgrade to 4G-LTE, so I bought an unlocked Huawei E3277.
The older T-Mobile Web Connect software I have been using with the original modem won't work with the new one - it shows "No Device Detected", even with the correct drivers installed.
Using "Quick Net" (the supplied connection manager software), I can get it to "connect" but cannot get to the actual internet. I suspect that either I need to use the relevant T-Mobile connection app, or need the correct configuration information for my modem.
Questions:
Any help would be gratefully appreciated!
Thanks in advance.
Jim (JR)
I'm interested in the overage free plans. When I hit the data limit for the month, can I optionally buy more data if I need more non-throttled data?
New Lenovo T520 ThinkPad laptop is running Win7 Pro, with Norton 2012. T-Mobile installation fails. This is very similar to my previous experience with a Dell XPS-15, described and solved in http://support.t-mobile.com/thread/3932
In that old case T-Mobile support referred me to ZTE, the Rocket 4G Stick manufacturer. ZTE suggested that I uninstall the Dell laptop's Broadcom Wireless card drivers (based on their opinion that those existing drivers might be interfering with the T-Mobile driver installation). Instead, I used SysConfig to take them out of Startup and that worked, as T-Mobile was subsequently installed successfully. (Then, of course, the SysConfig action was reversed.)
That trick to prevent the WLAN drivers from loading did not work on the new Lenovo because I could not find an entry to do that in the Startup list. It has the
During the T-Mobile installation all five groups of drivers were indicated as being successfully installed: HSPA+Modem, AT Port (COM5), Enumerator for Wireless Ethernet Adapter, Diagnostics Port (COM4), plus the T-Mobile Wireless Ethernet Adapter. Then the message, "Your device is ready to use" displayed. However, when I opened Connection Manager the "Connect" button is a faded green and unavailable. Signal strength is indicated as up to 5 red bars, varying with the floor and location, with a small red "x" indicating the device is not actually connected. The Rocket 4G stick is blinking a green LED twice, quickly, about every two seconds.
I opened the T-Mobile Connection Manager Menu, went to "Help-About-Run Diagnostics" and it indicated all was normal except "Upload" and "Download" failed. I've uninstalled and reinstalled this device four times, with multiple boots after each. For one attempt I booted up in Safe Mode without networking but the installation failed to load all the drivers from the stick.
The drivers that came with the T-Mobile device are loading OK. But something is preventing the stick from connecting, despite an apparent strong signal (which this area typically has). The laptop's WLAN and Bluetooth are both "disabled" but not uninstalled so their drivers are loading, which may be the issue. I'm hesitant to "uninstall" them as suggested by ZTE but that's a possibility, as I could use an Ethernet connection to download and reinstall them. It seems like they could just be relocated by cut and paste to a memory stick, then replaced later...(?) I'm open to ideas or suggestions that might help get this Rocket 4G working again. Just make them very clear and as goof-proof as possible :-)
I cannot access an IP camera from the Internet. I can look up the IP address, but cannot ping that address nor connect to the camera.
Is Tmo blocking certain ports.
Is this a function of the Tmo cellular network or a function of the modem?
Windows 7 home premium 64bit
T-Mobile webconnect manager when attempting to connect it reports error 635: There is an unknown error. Does anyone know what the issue could be? I have researched this and could not find very much. Also I noticed in the webconnect manager Mobile info for broadband does not display the serial numbert or phone number for the device. Is this by design?
I like to know if their is a way to use the laptop stick by it self with out the use of connection manager
..... thanks, mike
I have been paying my web fees since a tower issue in late oct 2011, and have spent literally hours on the phone with advanded tech support, there supervisors & driving to my local store to install updates...the problem seems to have been resolved this last 2 weeks but have had 2 different supervisors that after more hours on the phone of repeating all that's in my file "promise" to call me regarding credits since oct and tell me the diagnosis & of course no call backs.
thanks,
Lisa
I have a laptop running windows 7. The Rocket keeps disconnecting for no apparent reason. I have called support and it was better for 2-3 weeks and now it is starting to disconnect again. I think it has disconnected about 6-8 times in the last 2 hours. It is aggrevating. I was told we would have better service than with ATT but that has not been the case. Sometimes I also notice that is just quits doing anything yet it shows connected on the Web manager. At that time I disconnect, then reconnect, and it starts working again. I seriously think T-Mobile has some serious software,or hardware issues that need to be resolved.
I have a prepaid data plan for a Jet USB modem. I have not use it for a while and recently added a 1 week 1GB pass. Works fine, but now I cannot send or receive text messages like I used to. If I try to send a text from my phone a get a reply saying "Message Blocking is active". I do get short messages from TMobile to the device saying I have added a money, and a plan, etc.
There are no options in my Tmobile to undo this. How do I get this off?
Greetings,
I'm a Mac developer and installed Mac OS X 10.7 Lion. Unfortunately the Rocket 4G no longer works. Will T-Mobile be issuing a software update soon?
Name: Webconnect Jet
Model: UMG1691
Manufacture : Huawei Technologies
os: Windows 7 Home Premium, 64-bit
Installed Memory: 2.00 GB (1.75 usable)
Computer Model: Presario CQ61 Notebook PC
Software : T-Mobile webConnect Manager Version: 2.04.0030.0
When driving around in my car I get a lot of disconnects. Now I have to pull
over and re connect and wait. This is inconvenient. Now, is there a way to
have the software reconnect on its own everytime I get a disconnect? This
should be a basic feature, no???
how the heck can you get out of a contract with t-mobile?????? they give you good service for the first month and then mess you over after that, one lady in contract department said you almost have to be dead to get out of a contract..............scamers
I just ordered a T-Mobile Rocket 2.0 laptop stick and when it didn't work I was pleased to see that I had just received an e-mail from t-mobile with a link to "Device Setup Support". However the link took me to a page (http://support.t-mobile.com/docs/DOC-2500) that is concerned entirely with mobile phones. This feels quite unfriendly, and careless.
Issue:
I want to use an unlocked Huawei E3277 USB modem with T-Mobile, and I need information about what T-Mobile "web connect" software to use, and how to configure it to be used with this modem.
Details:
I frequently travel overseas, and I need the ability to use a GSM-type USB Broadband dongle for internet connectivity. I use T-Mobile when here in the U.S. and other providers when overseas, (depending on where I am), to eliminate hideously expensive roaming charges.
I have been using a Huawei E173 3G modem with both T-Mobile, (in the U.S.), and Megafon, (in Russia), so far. However I wanted to upgrade to 4G-LTE, so I bought an unlocked Huawei E3277.
The older T-Mobile Web Connect software I have been using with the original modem won't work with the new one - it shows "No Device Detected", even with the correct drivers installed.
Using "Quick Net" (the supplied connection manager software), I can get it to "connect" but cannot get to the actual internet. I suspect that either I need to use the relevant T-Mobile connection app, or need the correct configuration information for my modem.
Questions:
Any help would be gratefully appreciated!
Thanks in advance.
Jim (JR)
Tried to log on to My.T-Mobile.com today and was automatically directed to the new site, Mim.T-Mobile.com.
This new site is almost totally dead. I am presented with the type of Data Plan I have purchased (2 Month Pass 4G - 3.5 GB), the amount fo Data I have used so far, and the Billing Period.
There ar four "clickable" links:
(1) Add/Change Data Plan
(2) Cancel Plan
(3) Edit User & Payment Information
(4) View Data Plan Purchase History
None of the links work. They are all dead.
There are absolutely no other "clickable" links of any kind on this page. I can not go to any other page on the T-Mobile website, I can not log out, I can not do anything.
I can not manage any aspects of my account from this page.
This new page is totally worthless. This same page appeared about a month ago, a few days before my last Data Pass expired. I had to resort to calling customer service to try and get some answers, but they were no help at all. They said that when my Data Pass expires I would have to purchase a new Pass by telephone. My response was that here in the 21st Century, I should not have to resort to a 19th Century device, the telephone, in order to activate a 21st Century device, Mobile Broadband Internet.
This dead web page seems to be an ongoing problem with T-Mobile. If it is not fixed by the time I need to renew my Data Pass in about a month, I will NOT be renewing my Mobile Broadband service with T-Mobile. This account should be able to be managed via the Internet, not by telephone. I will give my Mobile Broadband business to one of T-Mobile's competitors.
I am sure I am not alone in this attitude.
It looks like T-Mobile didn't test this page before releasing it to the public. Please, please, please give us back the old My.T-Mobile web pages.
https://my.t-mobile.com has been inaccessible to me for two weeks. It always says "We're sorry! The Mobile Internet Prepaid My T-Mobile site is being updated at the moment." It also overlays a window that says "Keep your account safe with new security updates". This window has three buttons (Make updates now, Remind me later, and Close) but none of them do anything.
Because of this I have been unable to sign up for a new monthly prepaid pass after T-Mobile cancelled my previous one. So I have no mobile Internet.
I spent two hours on the phone over the weekend, including talking to two supervisors, but the net result was they charged me $20 but failed to sign me up for anything.
Anybody else having this problem?
T-Mobile: what do I have to do to get this resolved? @TMobileHelp on twitter stopped responding Sunday afternoon without resolving anything. There is clearly something broken on your end -- your web site *says* that is unavailable, and I've tried it from two computers with two different browsers, so I'd really like T-Mobile to try something.
If you can't fix it then give me my money back.
I have a Rocket 4g USB stick. On the connection manager window, the "connect" button is dimmed so I cannot connect to the network. I think it's because I have not activated the device.
I don't have the activation card but I have the SIM card iccid number and the IMEI number of the USB stick. Do I have to call customer care to activate the SIM card?
Rocket 4G installed with no problem. Set up account with no problem. Log in page shows Connected to libs.coremetrics.com. And freezes. Forever. Does this on 3 different computers. Dell with Win7, Acer with Win7 and Compaq with XP. Suggestions? Would really like to be able to log in and start using this thing.
I'm interested in the overage free plans. When I hit the data limit for the month, can I optionally buy more data if I need more non-throttled data?