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Webconnect Jet

July 25, 2011, 5:25 pm
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Name: Webconnect Jet

Model: UMG1691

Manufacture : Huawei Technologies

os: Windows 7 Home Premium, 64-bit

Installed Memory: 2.00 GB (1.75 usable)

Computer Model: Presario CQ61 Notebook PC

Software : T-Mobile webConnect Manager   Version: 2.04.0030.0

 

When driving around in my car I get a lot of disconnects. Now I have to pull

 

over and re connect and wait. This is inconvenient. Now, is there a way to

 

have the software reconnect on its own everytime I get a disconnect? This

 

should be a basic feature, no???

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LTE laptop stick

July 5, 2013, 9:51 am
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Are there any plans for an LTE USB stick? I'm not interested in the wifi hotspot.

 

Or will another carrier's (unlocked) LTE stick work? There is one report that the AT&T Momentum works on T-Mobile's LTE band.

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Error: "Corruption has been detected in feature manager setting, Backup has been loaded"

September 18, 2013, 9:42 am
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For T-Mobile Webconnect Manager and Blue Screen error related to the device.

" Corruption has been detected in feature manager setting, Backup has been loaded "


Step 1:
a. Click Start and then Click Computer.
b. Click on the Organize button.
c. Click on View and check Show Hidden Files and Folders .
d. Also uncheck Hide extensions for known file types and Hide protected operating system files.
e. Now, browse to the following directory:
C:\Program Data\t-mobile\Communcation Manager (or Webconnect Manager)\
f. Delete the files featuremanager.xml.rc4 and featuremanagerBackup.xml.RC4.

Step 2:

Uninstall and Reinstall Web connect Manager and check if it resolves the issue.

If the problem persists, then please get in touch with T-Mobile support for further assistance.

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New Rocket 4G bad firmware?

June 13, 2012, 3:12 pm
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I have a Rocket 4G that just arrived today new.  Problem is, the connection manager software loaded on it is for the wrong stick, and it won't let me re-flash the firmware update.  Always says "you're on the newest version".  The stick has a signal but won't connect, I assume the wrong firmware is half-loaded on the stick, but registering as current.

 

Is there a way to force the T-Mobile firmware updater to re-flash the stick, or do I just need to return it?

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Opening NAT on HUAWEI E3131 Mobile Internet Dongle

March 31, 2014, 7:06 am
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Hello!

 

I have a T-Mobile Internet Stick of the model HUAWEI E3131, running Software v 22.001.18.74.55 and Firmware v. 21.158.13.00.55, Driver v. 4.25.11.00. I'm using this stick to create a bridged connection between my laptop and my Xbox 360 to play games over Xbox Live. As you know, matchmaking in most Xbox Live games works best with an Open setting on NAT. If it was a normal router, I could go to a page like 192.168.1.1 and open it that way, but obviously we can't do that with the Internet Manager program and the mobile internet dongle.

 

I'm wondering if there's some tweaking I could do to the dial-up profile or do I have to have it opened manually on T-Mobile's end?

 

Note:

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Welcoming e-mail contains incorrect links

December 3, 2012, 10:56 pm
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I just ordered a T-Mobile Rocket 2.0 laptop stick and when it didn't work I was pleased to see that I had just received an e-mail from t-mobile with a link to "Device Setup Support". However the link took me to a page (http://support.t-mobile.com/docs/DOC-2500) that is concerned entirely with mobile phones. This feels quite unfriendly, and careless.

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my-tmobile down for two weeks

November 4, 2013, 8:09 pm
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https://my.t-mobile.com has been inaccessible to me for two weeks. It always says "We're sorry! The Mobile Internet Prepaid My T-Mobile site is being updated at the moment." It also overlays a window that says "Keep your account safe with new security updates". This window has three buttons (Make updates now, Remind me later, and Close) but none of them do anything.

 

Because of this I have been unable to sign up for a new monthly prepaid pass after T-Mobile cancelled my previous one. So I have no mobile Internet.

 

I spent two hours on the phone over the weekend, including talking to two supervisors, but the net result was they charged me $20 but failed to sign me up for anything.

 

Anybody else having this problem?

 

T-Mobile: what do I have to do to get this resolved? @TMobileHelp on twitter stopped responding Sunday afternoon without resolving anything. There is clearly something broken on your end -- your web site *says* that is unavailable, and I've tried it from two computers with two different browsers, so I'd really like T-Mobile to try something.

 

If you can't fix it then give me my money back.

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Wrong firmware on T Mobile Rocket 4G

December 22, 2011, 2:35 pm
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I purchased the T Mobile Rocket 4G prepaid MF 591 03/11 and was having trouble with the device working with equipment (cradlepoint ctr35) that supported my model usb stick.

 

I attempted to upgrade the firmware in accordance with T Mobile's instructions and received error message saying wrong firmware for device.  I decided to go down the list of firmware downloads and discoved T Mobile Rocket 2.0 firmware is the only compatible update for my device.

 

Hence, the wrong firmware was loaded on my device from the get-go. 

 

Can T Mobile manually install the proper firmware for my T Mobile Rocket 4G device or can I exchange the device for a working model, which I supposedly purchased in the first place?

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TMobile webConnect Lapstick and an Android Tablet?

January 10, 2012, 8:48 pm
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I have an Acer Iconia Tab A500 and I have a TMobile webConnect Lapstick. I want to be able to use the webConnect lapstick on my tablet. Is there an Android Application I need to download to my tablet in order to use this or what? Not a techno geek, but would appreciate some help on how this or if this can be done. Thanks in advance!

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chromebook and the 4G Rocket

April 11, 2014, 8:11 am
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I am considering upgrading my computer from a Windows 8 to a Chromebook. I have had issues with Windows 8 working with the Rocket. Is the Rocket compatible with a chromebook?

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Is the t-mobile/EE network signal down? As I cant get on the internet using my usb dongle?

August 29, 2014, 7:13 am
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Does anyone know if the EE/t-mobile network down today? Cant get on the internet using my usb dongle?

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How come T mobile doesnt make throttled speeds atleast to "EDGE SPEEDS" not Dial-up speeds?

November 24, 2011, 2:59 pm
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How come T mobile doesnt make throttled speeds atleast to "EDGE SPEEDS" not Dial-up speeds? They should put the speeds around 2.5G. Or if people are in 4G get throttled down to 3G.

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Prepaid Data Message Blocking

February 8, 2014, 4:32 am
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I have a prepaid data plan for a Jet USB modem. I have not use it for a while and recently added a 1 week 1GB pass. Works fine, but now I cannot send or receive text messages like I used to. If I try to send a text from my phone a get a reply saying "Message Blocking is active". I do get short messages from TMobile to the device saying I have added a money, and a plan, etc.

 

There are no options in my Tmobile to undo this. How do I get this off?

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Use unlocked Huawei E3276 (4G LTE) with T-Mobile?

August 29, 2014, 10:16 pm
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Issue:

I want to use an unlocked Huawei E3277 USB modem with T-Mobile, and I need information about what T-Mobile "web connect" software to use, and how to configure it to be used with this modem.

 

Details:

I frequently travel overseas, and I need the ability to use a GSM-type USB Broadband dongle for internet connectivity.  I use T-Mobile when here in the U.S. and other providers when overseas, (depending on where I am), to eliminate hideously expensive roaming charges.

 

I have been using a Huawei E173 3G modem with both T-Mobile, (in the U.S.), and Megafon, (in Russia), so far.  However I wanted to upgrade to 4G-LTE, so I bought an unlocked Huawei E3277.

 

The older T-Mobile Web Connect software I have been using with the original modem won't work with the new one - it shows "No Device Detected", even with the correct drivers installed.

 

Using "Quick Net" (the supplied connection manager software), I can get it to "connect" but cannot get to the actual internet.  I suspect that either I need to use the relevant T-Mobile connection app, or need the correct configuration information for my modem.

 

Questions:

  • Can I continue to use my pre-existing mobile broadband SIM card and phone number with the new modem, or do I need to upgrade?
  • Is it possible to get whatever version of T-Mobile's "web connect" (or whatever it is called), connection manager software to use with this modem?
  • If I cannot do that, (get the "T-Mobile" version of the connection manager software), can I get the configuration information needed to create a "T-Mobile" connection profile within Quick Net?

 

Any help would be gratefully appreciated!

 

Thanks in advance.

 

Jim (JR)

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Connection Manager Update for Jet 2.0 and Rocket 3.0 on December 5

December 5, 2011, 6:21 am
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Beginning today, a connection manager software update is available for the Jet 2.0 4G and Rocket 3.0 laptop stick. This update upgrades the connection manager from version 2.05 to 2.06 for the Jet 2.0 and improves software and device performance for the Rocket 3.0.

 

For steps on performing the update, see Software update: Connection Manager 2.06.

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Rocket 4G & Mac OS X Lion

July 18, 2011, 7:42 pm
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Greetings,

 

I'm a Mac developer and installed Mac OS X 10.7 Lion. Unfortunately the Rocket 4G no longer works. Will T-Mobile be issuing a software update soon?

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Rocket 4G ZTE MF683 - Config info?

May 11, 2013, 3:28 pm
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I read elsewhere that someone suggested setting CONNECTION...PHONE #   *99***1#   APN as epc.tmobile.com.   Is this universal for all USB sticks from T-Mobile or is it stick specific?   I am on the pay as you go, broadband data plan.   Thank you.

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Webconnect Jet

July 25, 2011, 5:25 pm
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Name: Webconnect Jet

Model: UMG1691

Manufacture : Huawei Technologies

os: Windows 7 Home Premium, 64-bit

Installed Memory: 2.00 GB (1.75 usable)

Computer Model: Presario CQ61 Notebook PC

Software : T-Mobile webConnect Manager   Version: 2.04.0030.0

 

When driving around in my car I get a lot of disconnects. Now I have to pull

 

over and re connect and wait. This is inconvenient. Now, is there a way to

 

have the software reconnect on its own everytime I get a disconnect? This

 

should be a basic feature, no???

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libs.coremetrics.com

December 5, 2012, 8:46 pm
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Rocket 4G installed with no problem. Set up account with no problem. Log in page shows Connected to libs.coremetrics.com. And freezes. Forever. Does this on 3 different computers. Dell with Win7, Acer with Win7 and Compaq with XP. Suggestions? Would really like to be able to log in and start using this thing.

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Can I buy extra data on the overage free plans?

January 13, 2013, 2:16 pm
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I'm interested in the overage free plans. When I hit the data limit for the month, can I optionally buy more data if I need more non-throttled data?

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